Chris T Nxj
map-marker Orlando, Florida

Lightning

House hit by lightning. No internet. Need a technician to check wires and connections so we can get internet service restored
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Pianoman

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Verified Buyer
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Verified Reviewer

Defective product returned, still charged

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CSpire - Defective product returned, still charged
CSpire - Defective product returned, still charged - Image 2
CSpire - Defective product returned, still charged - Image 3

I ordered an accessory supposedly for my device (as advertised), but when I received it it was not made for my device as advertised, as it did not fit/work. So I contacted cspire, and they sent me (via email) a return label with instructions.

So I printed it out and attached it to the original packaging and return the item back (via UPS), and was suppose to be credited for the amount of purchase, ($40), but I went to check my account and I see there is an additional charge of $10.69 for something I don't know anything about and I did not authorize the charge.

I have been trying since November 4, 2023 to get Cspire to do the right thing and credit my account for the return to no avail, (Not a partial credit), but a full credit/refund. I can't seem to get any where with cspire.

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Loss:
$40

Preferred solution: Full refund

User's recommendation: Watch out purchasing assesories from Cspire

Marlise Fzf

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Verified Reviewer
| map-marker Kosciusko, Mississippi

They turned my phone service off because of payment but they told me my service wouldn't be interrupted as long as I made a payment by March 3rd

My phone has been suspended to none payment but they said I could make my payments on the 3rd of month with no interrupt
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Lillie S Lqo

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Verified Reviewer

Restoration of service

How much I owe on the phone bill I want to restore service or swap for a iPhone 15 or google pixel 8
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Pros:
  • Good service
Cons:
  • Bad signal

Preferred solution: iPhone 15 google pixel 8

Cspire S
map-marker Gulfport, Mississippi

Cspire has unethical policies and business practices. How can they be in business?

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Canceled my phone day after auto payment paid for next month. They would not refund one penny of a service is was not going to use.

It is written in their huge contract yet it seems highly unethical. Other wireless companies dont practice this thievery and cspire finer refunded my pre paid month, but not wireless. They sound sweet and nice but unethical and likely illegal not to refund for a service you are not using. That money could help feed my kids, but they want it keep it all.

And the service is not reliable and doesn't have any coverage out of state.

They sold their towers to T Mobile, so they are hurting financially and I hope they go out of business for screwing with families grocery money. Thanks cspire for taking food out of my kids mouths.stay stay

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Loss:
$60
Pros:
  • Cheap plans
Cons:
  • Poor coverage
  • Customer serivce hard to call
  • Punitive customer policies

Preferred solution: Full refund

User's recommendation: Stay away, TMobile is better coverage and prices.

Pianoman

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Verified Reviewer
| map-marker Seminary, Mississippi

BBB Failed to investigate complaint

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CSpire - BBB Failed to investigate complaint

I filed a complaint against Cspire wireless on november the 13, 2023 and I recieved a email from the manager of BBB(Linda Clopton), in Flowood, MIssissippi telling me that the same complaints are considered invalid she listed a complaint link dated back in August 2022m which is over a year ago and I don't know what that is. MY complaint was most recent (November, 2023), and has nothing o do with that complaint of August 2022, a new issue and I don't know what the other complaint is about, that's been over a year ago.

Im 65 years old and can't remember that far back about that. She said,

"Mr. Smith BBB Policy is one complaint per business per household.

Everytime you file a complaint it gets sent to CSpire. If it is the same issue it will be tagged as invalid".

ComplaintID: 2086**** - 11/13/2023 9:30:25 AM

ComplaintID: 1774**** - 8/21/2022 6:03:54 PM

I've never heard of something so dumb and "woke" before as that...If consumers can't file legitimate complaints with Mississippi BBB about Mississippi companies, then BBB in Flowood needs to close up shop.

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User's recommendation: Beware

Alexsys Aaj

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Verified Reviewer

Why is my data so slow ... I just renewed my plan...

Why is my data so slow ... I just renewed my plan on 25th and even changed plan and went up to have more data paid more and everything else and it ain't no better than last month what's really going on
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1 comment
Cspire S

Yes they trim back data if their towers are busy. And phine reception is spotty too. Good luck

CHARLES E Nwf

Cspire consistently provides misleading or erroneous information in response to customer inquiries which do result in loss of equipment and funds.

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Non-action by Cspire in reponse to complaints of losses incurred due to Cspire actions. Lost my returned phone and refused to find and return it or provide a refund for lost item. Documentary evidence of Cspire negligence exists and a BBB investigation is ongoing.
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Loss:
$52
Pros:
  • Normally provides good service
Cons:
  • Not responsive to customer problems created by cspire
  • Non-responsive to customer complaints of problems created by cspi

Preferred solution: Full refund

User's recommendation: Avoid Cspire in favor of more reputable nationwide service provider.

1 comment
Cspire S

Agreed, very shady customer policies. I filed FCC complaint.

Clifton R Nro

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Verified Reviewer

Disconnect services

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I have no complaint with the Service I let a friend use the phone and the refuse to pay the Bill so it's best to disconnect the phone then I will get the phone back and a new number
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Preferred solution: Just turn the phone off

Linda S Wft

Make a payment

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I have been calling trying to make a payment to pay my bill and the phone keep hanging up when they ask me for the last for digit of my social
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Preferred solution: Price reduction

Jaleel Scb

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Verified Reviewer
| map-marker Gulfport, Mississippi

I feel I was misinformed about the service

I was homeless and still am I am physically challenged but I really needed a phone to keep in contact.Once I got with Cspire my service was always dropping calls and I did not get all of my texts messages from my family members.I decided to cancel my service and I ended up receiving a bill for over $300 for cancelation,when I was told there was no hidden fees.Now I am threatened with the possibility of my credit being messed up because of this .
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Pros:
  • You can get a free phone
Cons:
  • Con you into a contract and make it difficult to get out of

Preferred solution: I would love to have the Cancellation fee waived because I am homeless and for Cspire to not tarnish my name by sending their charges they say I owe to the collection agency.

User's recommendation: I would not recommend this company to anyone because of what I experienced 1st hand.

1 comment
Cspire S

Yes punitive contracts, unethical business

Anonymous
map-marker Magee, Mississippi

Upgrade

My phone shake all the time and sometimes it be having stream problems like they go in and out I don't understand what going on with the phone it's scared me sometimes
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Justin M Ztz

Can’t talk to a REAL person!!!!!!

Hard to get in touch with actual people. Need a way to have a call back with a real representative. Your automated service is horrible
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Preferred solution: To talk to a customer service representative

Marie W Hyq
map-marker Rockhampton, Queensland

Need to file insurance claim

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Couldnt file wreck was April 10 today is the 10 she said it was past 6o days timeline to file a claim
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Loss:
$230

Preferred solution: Help getting my daughter another phone

Anonymous
map-marker Jackson, Mississippi

Out of the coutry i would like to know do i call out please help

I was out of the country and I talked to someone and they said they where fixing be up with international but I was still not able to use my phone I have been with you all to long for me not to be able to use my phone..I should not have to pay $10 dollars because phone did not work there..But I am back now
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Kaitlinn Yid

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Verified Reviewer
| map-marker Breaux Bridge, Louisiana

They are the best out there

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My name changed because I got married and had trouble paying my bill under my new credit card under my new name
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User's recommendation: Take the time to allow them to help you resolve the situation

About

Summary

Cspire is one of the nation’s largest wireless communications provider. The company was founded in 1988 and is headquartered in Ridgeland, Mississippi. The company is one of the providers of worldwide 4G LTE Network. Also, Cspire sells various kinds of electronic products and gadgets such as smartphones, tablets, accessories etc. In order to sell its services and products the company operates with more than 60 retailers on the territory of U.S.

CSpire reviews and complaints

CSpire is ranked 295 out of 2019 in Telecommunications category

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