CSpire
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CSpire Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CSpire has 2.0 star rating based on 54 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend CSpire to a friend or colleague.
- Rating Distribution
Pros: Customer sales person was friendly, Cheap plans, Great devices.
Cons: Customer service, Customer serivce, U refuse to honor my receipt and u screwed up but i have to pay.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CSpire has 2.0 star rating based on 54 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend CSpire to a friend or colleague.
- Rating Distribution
Pros: Customer sales person was friendly, Cheap plans, Great devices.
Cons: Customer service, Customer serivce, U refuse to honor my receipt and u screwed up but i have to pay.Recent recommendations regarding this business are as follows: "Probably not", "Don’t do it.", "Stay away, TMobile is better coverage and prices.", "Avoid Cspire in favor of more reputable nationwide service provider.", "Beware".
Most users ask CSpire for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top CSpire Reviews
"Disconnect services"
I have no complaint with the Service I let a friend use the phone and the refuse to pay the Bill so it's best to disconnect the phone then I will get the phone...
"Cspire has unethical policies and business practices. How can they be in business?"
Canceled my phone day after auto payment paid for next month. They would not refund one penny of a service is was not going to use. It is written in their huge...
Tupelo, Mississippi
Tech support.. I've been with out a phone for 2 weeks now...I have insurance on the cracked phone but they still Wan me to pay 75 on a phone that cost 150 dollars and I pay insurance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective product returned, still charged
I ordered an accessory supposedly for my device (as advertised), but when I received it it was not made for my device as advertised, as it did not fit/work. So I contacted cspire, and they sent me (via email) a return label with instructions.
So I printed it out and attached it to the original packaging and return the item back (via UPS), and was suppose to be credited for the amount of purchase, ($40), but I went to check my account and I see there is an additional charge of $10.69 for something I don't know anything about and I did not authorize the charge.
I have been trying since November 4, 2023 to get Cspire to do the right thing and credit my account for the return to no avail, (Not a partial credit), but a full credit/refund. I can't seem to get any where with cspire.
Preferred solution: Full refund
User's recommendation: Watch out purchasing assesories from Cspire
Orlando, Florida
Lightning
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kosciusko, Mississippi
They turned my phone service off because of payment but they told me my service wouldn't be interrupted as long as I made a payment by March 3rd
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tech support
- Good entrance
- Bad exit
Preferred solution: My phone back with all issues cleared.
User's recommendation: Probably not
I needed info on my account. A person, no a preprogrammed
- Many
Preferred solution: Customer Service. Not a computer.
User's recommendation: Don’t do it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Restoration of service
- Good service
- Bad signal
Preferred solution: iPhone 15 google pixel 8
Gulfport, Mississippi
Cspire has unethical policies and business practices. How can they be in business?
Canceled my phone day after auto payment paid for next month. They would not refund one penny of a service is was not going to use.
It is written in their huge contract yet it seems highly unethical. Other wireless companies dont practice this thievery and cspire finer refunded my pre paid month, but not wireless. They sound sweet and nice but unethical and likely illegal not to refund for a service you are not using. That money could help feed my kids, but they want it keep it all.
And the service is not reliable and doesn't have any coverage out of state.
They sold their towers to T Mobile, so they are hurting financially and I hope they go out of business for screwing with families grocery money. Thanks cspire for taking food out of my kids mouths.stay stay
- Cheap plans
- No 5g outside of state
- Punitive customer policies
- Poor coverage
Preferred solution: Full refund
User's recommendation: Stay away, TMobile is better coverage and prices.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seminary, Mississippi
BBB Failed to investigate complaint
I filed a complaint against Cspire wireless on november the 13, 2023 and I recieved a email from the manager of BBB(Linda Clopton), in Flowood, MIssissippi telling me that the same complaints are considered invalid she listed a complaint link dated back in August 2022m which is over a year ago and I don't know what that is. MY complaint was most recent (November, 2023), and has nothing o do with that complaint of August 2022, a new issue and I don't know what the other complaint is about, that's been over a year ago.
Im 65 years old and can't remember that far back about that. She said,
"Mr. Smith BBB Policy is one complaint per business per household.
Everytime you file a complaint it gets sent to CSpire. If it is the same issue it will be tagged as invalid".
ComplaintID: 2086**** - 11/13/2023 9:30:25 AM
ComplaintID: 1774**** - 8/21/2022 6:03:54 PM
I've never heard of something so dumb and "woke" before as that...If consumers can't file legitimate complaints with Mississippi BBB about Mississippi companies, then BBB in Flowood needs to close up shop.
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Why is my data so slow ... I just renewed my plan...
Cspire consistently provides misleading or erroneous information in response to customer inquiries which do result in loss of equipment and funds.
- Normally provides good service
- Non-responsive to customer complaints of problems created by cspi
- Not responsive to customer problems created by cspire
Preferred solution: Full refund
User's recommendation: Avoid Cspire in favor of more reputable nationwide service provider.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disconnect services
Preferred solution: Just turn the phone off
Make a payment
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gulfport, Mississippi
I feel I was misinformed about the service
- You can get a free phone
- Con you into a contract and make it difficult to get out of
Preferred solution: I would love to have the Cancellation fee waived because I am homeless and for Cspire to not tarnish my name by sending their charges they say I owe to the collection agency.
User's recommendation: I would not recommend this company to anyone because of what I experienced 1st hand.
Magee, Mississippi
Upgrade
Can’t talk to a REAL person!!!!!!
Preferred solution: To talk to a customer service representative
About
Cspire is one of the nation’s largest wireless communications provider. The company was founded in 1988 and is headquartered in Ridgeland, Mississippi. The company is one of the providers of worldwide 4G LTE Network. Also, Cspire sells various kinds of electronic products and gadgets such as smartphones, tablets, accessories etc. In order to sell its services and products the company operates with more than 60 retailers on the territory of U.S.
CSpire is ranked 294 out of 2029 in Telecommunications category
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Yes they trim back data if their towers are busy. And phine reception is spotty too. Good luck